Returns & Exchanges

At IJ, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't a perfect fit, our streamlined exchange process ensures you get the style you love without the hassle.

1

Initiate Your Request

Log into your IJ account portal and select the items you wish to return or exchange to receive a unique Return Authorization number.

2

Pack Your Items

Place the unworn garments back in their original packaging, ensuring all designer tags and security seals remain intact.

3

Label and Ship

Affix the prepaid shipping label provided in your portal to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing